In addition to the hardware and software solutions that make up the plug-and-play, wireless fabric for the Industrial Internet of Things, VersaSense also provides its customers and partners with the services required to make their implementation a success. We intend to stand by you all the way.
Our Professional Services focus on the integration of asset sensors on the front-end and of IoT Platforms or enterprise systems on the back-end. The VersaSense Academy can provide you with a deep dive into the VersaSense IoT Fabric, and our Support Services deliver the ongoing maintenance and support required to keep your operations up and running.

Sensor Integration Service

Although the VersaSense offering of sensors and actuators as well as sensing interfaces now runs to over 40 there can always be the one requirement not yet covered from our standard catalog. To address this issue VersaSense is offering a “Sensor Integration” service that delivers the custom hard- and software to incorporate a specific sensor into the VersaSense wireless, plug-and-play IoT fabric.

Back-end Integration Services

Although the VersaSense offering includes open APIs and connectors to several popular IoT Platforms such as:

  • Altizon Datonis IoT Platform
  • Amazon AWS IoT Platform
  • Microsoft Azure IoT Suite

There may be other IoT platforms or back-end systems that do require a specific connector service. To address this issue VersaSense is offering an “Back-end Integration” service that delivers the link to a specific IoT Platform or back-end system so that it can readily accept the asset data delivered by the VersaSense wireless, plug-and-play IoT fabric.

Installation Services

The hardware and software products making up the VersaSense IoT Fabric are designed to be customer installable, with any occasional questions to be answered by the VersaSense support helpline or local implementation partner. For customers requiring assistance with installation, e.g. due to the lack of technical personnel at a site, VersaSense can provide pricing for such service.

Maintenance & Support Services

The M&S Services for the VersaSense IoT Fabric are as follows:

Silver Gold
Software / Firmware
Updates
Upgrade
Hardware Replacement (beyond warranty)
Mail in
24hr
Technical Support
8×5, online
8×7, online & phone
Response Time
NBD
24hr

The M&S Services for the VersaSense IoT Cloud are as follows:

Silver Gold
Technical Support
8×5, online
8×7, online & phone
Response Time
NBD
24hr

Deep dive in the VersaSense products

Intended audience
Solution partner architects and/or developers

Content
The VersaSense wireless plug-and-play fabric is a high performance hard- and software combination providing essential IoT services that can be a cornerstone for customer solutions or services. Our deep-dive training covers the essentials to architect and develop with the VersaSense IoT Fabric, the software, networking and hardware elements that can be combined to securely deliver sensor data to IoT platforms or enterprise back-end systems.

Duration: 1 day  |  Location: Leuven, Belgium

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